Website Maintenance & Security Agreement
This agreement is a binding, legal contract between you, the Client and our business Black Iron Creative, the Company.
The Client is contracting the Company as a provider of website maintenance services. Services not considered ‘standard website maintenance and security’ are subject to be charged at the Clients regular hourly rate and will not be considered part of this contract.
What IS included in this agreement:
- Backups –Files backup schedule: Every 2 weeks, with up to 3 versions stored to cloud and local drives. Database backup schedule: Every 1 week, with up to 3 versions stored to cloud and local drives.
- Updates to Themes, Plugins, and core files – Scheduled every 1-2 weeks.
- Security – Software installed and monitored for malicious attacks and file changes.
- Speed Optimization – Software installed to enhance page speed, load times, image optimization, and caching.
While there is no 100% solution to website security, all of these options can greatly reduce the risks, and possible downtime in the case that something does happen. The Company makes no guarantees to complete website security.
What is NOT included in this agreement:
- Website redesign, edits, re-alignment, or re-development to any web page, website, or any graphics.
- CMS design or integration including but not limited to blogs, shopping carts and web forums.
The Company shall provide the Client with ‘standard website maintenance and security’ to the website for an indefinite period of within this contract. The contract will be paid monthly with the 1st payment due as soon as initial setup is complete. Terms of these invoices are (full payment) within 15 days from the date of the invoice.
For the duration of this contract, the Client agrees that the Company will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the website. If a party other than the Company makes changes to the website, any errors that are created must be repaired and will be charged for at the Clients hourly rate.
Cost of re-installment or malware removal:
Any website re-installation services or malware removal that equals more than 2 hours will be charged the Clients hourly rate. In addition, any purchases of software or third-party assistance to remove malware will be purchased with written permission and billed to the Client at cost.
Deadlines & Deliverables:
The Company will respond to all maintenance requests from Client within 36 hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 04:00 pm MST may not be responded to until the next business day unless prior arrangements have been made. Most requests will receive a response within this time frame, this is mostly precautionary.
The Company will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that the Company has any issues in delivering on a quoted deadline, the Client will be notified via email or telephone the reasoning for any change. The Company will not be held liable for any loss if they cannot reply or make corrections to the website in any set amount of time.
If service is canceled by either party the Company shall be given appropriate time to remove their accounts and services from the Clients systems. All backups of the Client data will be stored for no more than 2 weeks after either party is notified of cancellation. If the Client requests data to be stored for a longer period or if the Client requests the data be transmitted to them a fee will apply.
Any revisions, additions, or redesign the Client requests the Company to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. The Company shall advise the Client on any requested work that falls within these bounds.
The Client hereby authorizes the Company to access their website CMS, web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.
This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona applicable therein.
By completing payment you agree to the terms of this document.